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Helpline
Get in touch with one of our travel experts by calling us on 0208 068 3176, from 9am to 7pm Monday to Friday.

You can also contact our Customer Service team by sending an email to customers@exoticca.com.
Exoticca is the future of travel. We are dedicated to offering exclusive and invaluable travel experiences. We are committed to providing the utmost level of comfort, quality and innovation, whilst always ensuring we offer the most competitive prices on the market. Our exclusive travel offers are offered for a limited time at incredible prices.

Transparency and exclusivity form the basis of our unique offers.

The essence of Exoticca lies in its respect and admiration for other cultures, for this reason we collaborate with charities for good causes, helping those in less fortunate regions of the planet. Exoticca carries out various solidarity actions and offers its customers the ability to donate a percentage of their booking fee.
On our website you will find exclusive flash sales , offering the most competitive market prices, these are displayed on our website for approximately 3 weeks.

We specialise in holidays of medium and long distance and classify them according to category: circuits, beaches, nature and cities.

Our offers are integrated into a flight search so you can choose the option that best suits your needs: offering the opportunity to select the airport of origin and sort the results according to different variables: price, stopovers and time of departure.
All other flight deals are predefined, you will find schedules and information for the airline in the "Transport" section of the campaign.

We recommend that you register as a user to periodically receive an e-mail in which we will inform you about our news and featured offers .
In order to book one of our offers, you must register as a user with your email or through Facebook. Choose your trip and make the payment. We like transparency, so we show the full and complete price from the start. Once the payment is made, the confirmation service is immediate.

If you have a discount code, remember to call us on 0208 068 3176 to activate it. We are a Member of ABTA, membership number Y6417. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. We can also offer you ABTA’s scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute. If we can’t resolve your complaint, go to www.abta.com to use ABTA’s simple procedure. Further information on the Code and ABTA’s assistance in resolving disputes can be found on www.abta.com. You can also access the European Commission Online Dispute (ODR) Resolution platform at http://ec.europa.eu/consumers/odr/. This ODR platform is a means of registering your complaint with us; it will not determine how your complaint should be resolved.
Our offers allow part payment in two ways:
  • Payment by installments: a part at time of booking and the balance 30 days before departure .

Your payment can be made using the following methods:
  • Debit card: Visa Electron and Maestro
  • Credit cards: Visa, Master Card / Euro Card
  • Online payment: with a supplement of 2% PayPal (customers@exoticca.com)
  • Bank Transfer (by calling 0208 068 3176)
To successfully make your payment make sure your debit/credit card information is correct including the card number, security code, expiration date and cardholder name. (exactly as it appears on the card).

If you continue to have problems, contact your bank and check the amount of your credit limit . It is also possible that your card could be blocked. .
After completing the purchase, you will receive your travel documents (details of transport, hotels, itinerary, important notes, insurance policy) by email to the address indicated in your personal account. You can also access it, in your private area through our website. .

In the event that your booking has flights, you will receive electronic tickets once they are issued by the airline, approximately 15 days before departure .

You are only required to print these documents once
By entering your email and password you can access your personal account, which is a private space and totally safe, where you will find the following sections:

Personal Information: access and modify your personal data.

Bookings: details of purchases made.

Sponsored persons: people you have invited to register on the website of Exoticca. 

Discount vouchers: discount vouchers that you have accumulated in your account.
When your sponsored persons make their first purchase, we will send you an e-mail to inform you of the activation of a discount voucher of £10 in your account. Your discount vouchers are cumulative and are valid for one year. You can use them when you want to make a purchase on our website.
If you want to request a change to your booking, you must send the application through the help form on our site (indicating your booking reference) or to the email address specified in your documentation. We'll tell you if the change or cancellation is possible after consultation with the supplier, as well as the necessary steps to confirm the change.

We can not guarantee that all bookings may be modified, however, we will make every effort to provide our customers with their requests. Please note, booking changes that are made by the customer may incur an additional cost.

The modification of a booking that includes an airline ticket usually involves a cost of 100% of the ticket price. However, we recommend that you check with us first in all cases.
If you want to request a cancellation to your booking you must send an application through the help form on our website (including your booking reference), or to the email address specified in your documents. We will let you know if the cancellation is possible, the cost involved as well as steps to confirm the cancellation.

We cannot guarantee that it will be possible to cancel any booking without any cost because we offer reduced rates which do not always include free cancellation. However, we make every effort to help with customer requests. Additional cancellation fees may also apply.

The cancellation of a booking that includes an airline ticket usually involves an expenditure of 100% of the ticket price. However, there are often exceptions so please do not hesitate to contact us.