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We also explain the policy regarding the data we collect when you visit the Platform.
The company responsible for the personal data is Exoticca Travel UK Limited., with registered office at Chase Green House, 42 Chase Side, Enfield, Middlesex EN2 6NF. To contact the representative of the Data Controller, you can send an email to: email@example.com
Failure to provide certain information marked as mandatory may make it impossible to manage your registration as a User or the use of certain tourist services available on Exoticca.
In order to register as a User and browse Exoticca, you must be at least 13 years old. Exoticca may use your personal information to verify your age and ensure compliance with this restriction.
2. LEGAL BASIS FOR PROCESSING THE DATA
The collection and processing of your personal data is mainly based on the contractual and/or pre-contractual relationship you have with us.
When we send you our newsletters and tourist offers or use the email address you have provided to contact you in a personalised way or to recognise you on your next visit, we are doing so on the basis of our legitimate interest in providing you with our services.
The treatment of the information collected by our cookies is based on the consent you give us, in accordance with current legislation.
3. PERSONAL INFORMATION THAT WE COLLECT
To register with Exoticca and identify you as a User, we will ask you to provide us with your email address, your name and your province of residence.
In order to complete your account information at Exoticca as a User and to be able to contract our services and tourist trips, we will ask you for personal information such as your nationality, your address, contact telephone number and email address.
In order to book a package we offer, we will ask you for details such as your name, nationality and passport number.
In order to purchase a trip booked, we will ask for your credit card, debit card, expiration date and security number. If you request an invoice, we will ask you for your billing information if necessary.
When you visit or use our Services, we record information such as the frequency of use, the dates and times you access Exoticca's services, when you view or click on specific content, your preferences or tourist interests. We use login logs, when you read our emails, and Internet Protocol ("IP") addresses to identify you and record your use of Exoticca.
We receive information through other platforms such as if you register via Facebook or similar technologies. This could include text or personal images available on the external site.
We also inform you that there is a telephone number available to you in order to contact us directly. Please note that the calls will be recorded for quality reasons, to inform you about our tourist services and attend to your requests, as well as to manage, book and/or contract certain tourist packages of interest to you.
The collection and processing of your personal data is legitimised by the contractual and/or pre-contractual relationship that you have with this company. In this regard, we will hold your personal data for as long as the service provision relationship is maintained and remains legally established.
Exoticca, as the Data Controller, will process your personal data for the following purposes:
As part of the Exoticca service, we may use your personal information to provide you with personalised advertising relating to our products and services by means of email or other electronic means, either through our own or through third-party partners.
In order to improve the service we provide, we inform you that personal data relating to your purchases, interests and preferences may be used by Exoticca for the purposes of analysis, generation of usage profiles, marketing studies, quality surveys and improvement of interaction with our customers.
If you do not wish to receive certain communications by email, simply access the "My Subscriptions" section in the "Private Area" section and uncheck the items from which you wish to unsubscribe.
You can also unsubscribe by following the instructions provided in each communication.
6. DATA RETENTION PERIOD
In this regard, we will hold your personal data for as long as the service provision relationship is maintained and remains legally established.
7. DATA RECIPIENTS
The data required of the User will be those necessary for the functions required of the Exoticca Website and the tourist services contracted here, without these being available to any third party not announced on the Website, unless expressly authorised by the User.
Members may invite third parties to register as Members at www.exoticca.co.uk by sending an email invite, an action that is known as "sponsoring". Any Member who carries out the sponsorship action declares, under their responsibility, that they have obtained the necessary prior consent for the transfer and processing of the personal data of the recipient to whom Exoticca will send the invitation. In addition, Exoticca will inform the person to whom you send the invitation to become a Member of the Website of the identity of the Member who has invited them to participate.
8. DATA PROTECTION RIGHTS
As Data Controllers, we undertake to respect the confidentiality of your personal data and to guarantee the exercise of your rights. You may exercise the following rights at any time:
1) Right of Access. You have the right to confirm that we are processing your personal data and, if so, to obtain a copy of such data and complete information about the processing.
2) Right of rectification. You have the right to correct errors, to modify inaccurate or incomplete data and to guarantee the accuracy of the information being processed.
3) Right of withdrawal. You have the right to request the deletion of your data without undue delay, if the processing is unlawful or the purpose for which it was processed or collected has disappeared.
4) Right to limitation of treatment. You have the right to request the suspension of processing if it is unlawful or the accuracy of the data has been contested.
5) Right of opposition. You have the right to object to the processing of your data for the purpose of direct marketing or when the processing must cease for reasons relating to your personal situation, unless a legitimate interest is established or is necessary for the exercise or defence of claims.
6) Right not to be subject to individualised decisions. You have the right not to be the subject of a decision based solely on automated processing, including profiling, which produces legal effects or affects you, unless it is necessary for the performance of a contract, is permitted by law or you have given your explicit consent.
Due to the nature of our services and the purpose for which we collect and process your personal data, the right to portability does not apply.
To exercise these rights, please send an email to: firstname.lastname@example.org or a letter to Exoticca Travel UK Limited, Chase Green House, 42 Chase Side, Enfield, Middlesex, EN2 6NF, clearly indicating (i) your identity, indicating at least your full name and the email address you used to purchase or register with Exoticca, and (ii) the right or rights you exercise.
It is also possible to contact the Information Commissioner’s Office (https://www.gov.uk/data-protection) in order to request supervision of your rights, if you deem it appropriate.
The exercise of these rights is free of charge, unless manifestly unfounded or excessive requests are made, in which case the interested party may be required to bear the cost of the processing.
9. INFORMATION ABOUT COOKIES